Introducing our specialized application designed to seamlessly integrate with your existing (or new) Bitrix24 CRM system. With our solution, you can automatically populate your CRM with Leads, Deals, Contacts, and Companies, all sourced directly from real-time AIS data on vessel movements and port calls.
Why Choose This Application?The goal is to free up your team to focus on tasks that truly require the human touch, roles that can't be replaced by any software. Meanwhile, any process that can be automated through algorithms will be efficiently handled by our application.
Experience a significant reduction in manual data input and potential human errors. Optimize your labor costs as employees can concentrate solely on tasks that bring direct value, without being bogged down by the tedious process of data entry and verification
How the Application Enhances Your Workflow:
AIS Data Retrieval
We capture real-time AIS data for ships and port calls tailored to your unique requirements. This ensures you only receive data that's relevant to your operations.
AIS Data Enhancement (Optional AI)
The raw AIS data undergoes processing using specialized algorithms customized for your company. For instance, details for each new ship (not already in your database) can be enriched with contact information or essential technical specs from sources like ShipServ or similar databases and registries.
Real-time CRM Updates with AIS Data
The AIS data consistently feeds into your Bitrix24 CRM, ensuring a continuous stream of fresh Leads or Deals. This regular update empowers your team to focus on nurturing these prospects, with the assurance that the CRM always has the most recent data at hand. And if you're new to Bitrix24, we're here to assist you in setting it up, guaranteeing a smooth transition and optimal utilization.
Automation & Analytics
Equip your team with automated communication tools within the CRM to promptly call, chat, send email or SMS alerts to clients. They will also benefit from automated task reminders, ensuring they always stay on track. At the end of it all, managers receive comprehensive reports analyzing team performance and individual efficiency, acting as a catalyst for driving company profits.
Instant AIS Data Feed
PORT CALLS
- Operational Efficiency: Real-time port call notifications allow for timely coordination of supplies and services, ensuring deliveries are made promptly and reducing waiting times.
- Enhanced Customer Service: Immediate updates enable swift communication with vessels about their needs, fostering trust and repeat business.
- Data-Driven Decisions: Access to instant port call data supports better stock management, anticipating demand, and optimizing resource allocation.
Instant AIS Data Feed
BY VESSELS
- Tailored Vessel Targeting: Real-time data ensures focus on specific vessel types for precision in service.
- Specialized Service: Filtering allows precise tailoring of product and service offerings to specific vessel needs.
- Cost Efficiency: Focusing on relevant vessels reduces inventory overhead and streamlines operations.
CRM AUTOMATION
to do tasks
- Dynamic Task Allocation: Real-time AIS data streamlines the assignment of immediate tasks based on current vessel positions, ensuring no delays in service execution.
- Seamless Notifications: Instant AIS data in the CRM triggers automated alerts, keeping teams updated on imminent vessel activities or shifts.
- Quick Adaptability: Real-time data ensures rapid response to changes.
CRM reports
FAILURE ANALYSIS
- Optimize Offerings: Analyzing reports by vessel type or port location, etc. reveals service gaps, enabling better-tailored offerings.
- Team Accountability: Identifying leads lost to internal factors promotes responsibility and highlights training needs.
- Competitive Edge: Understanding when competitors excel provides insight to refine strategies for future wins.
CRM reports
employeeS KPI
- Order Fulfillment Time: Automatically measure the time from order receipt to successful vessel delivery for each team (or employee).
- Customer Feedback/Rating: Receive direct feedback from vessels or shipping companies regarding the service provided by each team (or employee).
- Problem Resolution Time: Monitor the speed and efficiency with which teams (or individual employees) address and resolve customer issues.
CRM AUTOMATION
documentation
- Document Traceability: Efficiently handle invoices, orders, and customs papers to prevent retrieval or compliance issues.
- Real-Time Collaboration: Coordinate across departments and vessels with instant document access.
- Security and Compliance: Securely store sensitive documents and retrieve swiftly for regulation adherence.
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